Privacy Policy
Hope680
Effective Date: January 1, 2025 | Last Updated: May 2025
1. Introduction
Hope680 is a gospel-centered ministry serving those experiencing homelessness along the Interstate 680 Corridor. We are committed to protecting the privacy of our donors, volunteers, and supporters. This Privacy Policy explains what information we collect through hope680.org, how we use it, and your rights regarding that information.
By using our website or providing your information to Hope680, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information only when you voluntarily provide it to us, including through donation forms, volunteer sign-up forms, contact forms, and SMS or email opt-in forms. The information we may collect includes:
• First and last name
• Mailing address
• Email address
• Phone number
• Church name or affiliation
• Donation amount and payment details (processed securely through our payment partners)
• Volunteer availability and interests
We do not knowingly collect personal information from children under the age of 13.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To process and acknowledge donations
• To communicate ministry updates, prayer requests, and event information (by email or text, with your consent)
• To coordinate volunteer opportunities
• To send tax-related giving receipts
• To respond to inquiries or requests
• To improve our website and ministry outreach
4. SMS and Text Messaging
Consent
Hope680 sends text messages only to individuals who have explicitly opted in. By providing your mobile phone number and checking the opt-in box on our forms, you consent to receive text messages from Hope680 regarding ministry updates, events, volunteer opportunities, and donation campaigns.
Message Frequency
Message frequency may vary. You may receive up to four (4) messages per month, though this can vary based on ministry activity.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You may opt out of receiving text messages at any time by replying STOP to any message we send you. After opting out, you will receive a single confirmation message and no further texts will be sent. You may re-subscribe at any time by texting START or by signing up again on our website.
How to Get Help
For help or questions about our text messaging program, reply HELP to any message, or contact us at info@hope680.org.
No Sharing of SMS Consent
Your consent to receive text messages from Hope680 will not be shared with any third party. This consent applies solely to communications from Hope680.
5. Email Communications
Hope680 sends email communications only to individuals who have provided their email address and opted in to receive correspondence from us. Email communications may include ministry newsletters, donation receipts, volunteer updates, and event announcements.
You may unsubscribe from our email list at any time by clicking the unsubscribe link included in every email, or by contacting us at info@hope680.org. We use Mailchimp to manage our email list and communications.
6. Donor Information and Financial Data
Hope680 takes the protection of donor information seriously. We do not sell, rent, or trade donor information with any outside organization for commercial purposes.
Donations made through hope680.org are processed by FundraiseUp using Stripe as the payment processor. Payment card information is transmitted directly to Stripe and is never stored on our servers. FundraiseUp and Stripe are PCI-DSS compliant.
Donor records (including name, contact details, giving history, and communication preferences) are maintained in a secure donor management system (Bloomerang or DonorDock). Access to this system is limited to authorized Hope680 staff and volunteers on a need-to-know basis.
We follow the guidelines established by the Donor Bill of Rights, which affirms that donors have the right to have their gifts used for the purposes for which they were given, and to receive appropriate acknowledgment and recognition.
7. Third-Party Service Providers
We work with the following third-party services to operate our ministry. Each of these providers has their own privacy policy and data practices:
• FundraiseUp and Stripe (donation processing and payment security)
• Bloomerang or DonorDock (donor relationship management)
• Mailchimp (email list management and communications)
• Nextiva (SMS and text message communications)
We do not authorize these service providers to use your information for any purpose other than providing services to Hope680.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal and tax obligations, and to support our ministry operations. Donors may request deletion of their personal information at any time, subject to any legal retention requirements (for example, financial records required by the IRS).
9. California Privacy Rights (CCPA)
Hope680 operates in California and respects the rights of California residents under the California Consumer Privacy Act (CCPA). As a California resident, you have the following rights:
• The right to know what personal information we collect, use, and share
• The right to request deletion of your personal information
• The right to opt out of any sale of your personal information (Hope680 does not sell personal information)
• The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us using the information provided below. We will respond to verified requests within 45 days.
10. Website and Cookies
Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings, although doing so may affect certain features of the website.
Hope680 does not use cookies to track individuals across third-party websites, and we do not sell website visitor data.
11. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
Hope680 may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on hope680.org with a revised effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, wish to update your preferences, or wish to exercise your privacy rights, please contact us:
Hope680 Ministry
Email: info@hope680.org
Website: hope680.org
Hope680 is a registered 501(c)(3) nonprofit ministry. Donations are tax-deductible to the extent allowed by law.